It was only discovered because a pattern was found. It was only a problem for a handful of users, because it wasn’t something that came up for most people. I’ve seen software (not Shotcut) that would crash if it tried to import an image with an odd number for pixel width. I still have occasional crashes, probably less than once an hour. Personally I’ve had huge issues with Shotcut in two situations: the first version of 18.03, and a version on an ancient Macbook (which was most likely the ancient laptop, and not Shotcut’s fault). If someone on a different computer uses the same source files and can’t reproduce the issue, then that does narrow things down to being the user’s hardware or software. Sometimes people have been able to find the cause of a crash by uploading all of the files required to perform a specific set of actions that will reproduce their issue.
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